I'm Jane — an Executive & Operations Assistant who keeps fintech compliance tickets, executive calendars, and customer conversations moving without dropping a single thread, across US, AU, and UK hours.
Jane has spent over a decade across voice, chat, and email support — most recently on Remitly's fintech account, where she was hand-picked as a pilot agent for a Privacy Compliance Team and routinely ran two live queues at once without losing accuracy.
Alongside support work, she's built a parallel track in executive and operations assistance: calendars, correspondence, confidential documentation, and process improvement. She now folds ChatGPT, Gemini, and Claude into that workflow daily — drafting, summarizing, and staying organized faster without cutting corners.
Jane structures her day around US, AU, and UK business hours. Here's what each looks like at this exact moment.
A working toolkit built across fintech, warranty, e-commerce, and executive support roles.
Selected as a pilot agent for the Privacy Compliance Team — recognized for protocol adherence, data security, and reliability.
Additional experience: Multimax Industries (Retail Staff) · LTS Pinnacle Rewards (Customer Service Rep) · Chowking Victoria (Cashier).
Foundational training in research, structured argument, and policy analysis — the same rigor she now brings to compliance and documentation work.
Included hands-on training in social media coordination — scheduling, captions, and content organization — over a one-month program.